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Viewing 15 posts - 1 through 15 (of 38 total)
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  • Forever_DJ
    Keymaster

    Hello JD3Dartist,

    Can you please send us an e-mail directly with a filled out technical support formular (https://www.forever-ots.com/wp-content/uploads/2018/08/FORM_Technical-Support-EN.pdf) and also some pictures of the issue, so we can have a look at it and give you further advise?

    You can send it to support@forever-ots.com

    Thank you!

    Kind Regards

    in reply to: Problems with print sticking on sweater #14504
    Forever_DJ
    Keymaster

    Good Morning Daabdesign,

    Thank you for your message!

    Can you please send me a direct mail, so I can have a look at the pictures please?
    Also fill out the technical support formular, which you can find here:
    https://www.forever-ots.com/wp-content/uploads/2018/08/FORM_Technical-Support-EN.pdf?_wpnonce=baeb8f74d8

    This would help to see, which settings you are using for printing and pressing.

    Kind Regards
    Steven Leiß

    in reply to: Laser light not transferring #13281
    Forever_DJ
    Keymaster

    Hello Fuji-Media,

    Are you using in the TransferRIP “Label 1”, with 150% white spot. Press it, like in the printing instrucion with about 180°C with 2-3 bar for 15 seconds. Wait for about 5 seconds (rub in the meantime over the paper), try to peel it, but if you can see, that it’s not working, then wait for 5 seconds and rub again. Now it should work.

    The raster settings are depending on your design and what you want to create.

    If you need further help, you can send me directly an email HERE
    You can also conact us on our support@forever-ots.com mail.

    Kind Regards

    in reply to: ich weiss nicht, was ich tun? #13269
    Forever_DJ
    Keymaster

    Hallo Mark,

    ich benötige mehr Informationen, sonst kann ich dir nicht weiterhelfen.
    Hast du bereits einen Weißtoner oder benötigst du noch mehr Informationen?

    Mit freundlichen Grüßen

    in reply to: Farbige Umrandungen nach A-B Transfer #13158
    Forever_DJ
    Keymaster

    Guten Tag Textra2000,

    könnten Sie bezüglich dieses Problems Fotos aufnehmen und zusätzlich das Technische-Support Formular ausfüllen und mir an meine E-Mail Adresse senden?:

    s.leiss@forever-ots.com

    Das Formular finden Sie hier:

    Click to access FORM_Technical-Support-DE.pdf

    Vielen Dank!

    Mit freundlichen Grüßen
    Steven Leiß

    in reply to: Ink in A sheet sticks completely to the B sheet #11976
    Forever_DJ
    Keymaster

    Hello mmmartin,

    Do you follow all the steps written by Mr Messina?
    Try to press with a pressure, so you can just close the press with a bit of resistance. If this will not work, just write me an email (s.leiss@forever-ots.com) with a video, which contains your press process, so I can have a look.

    Kind Regards
    Steven Leiß

    in reply to: White part not transfer successfully #11628
    Forever_DJ
    Keymaster

    Hi Yamazaki,

    Could you provide the following information:
    – How long are you pressing for?
    – Which heat press brand are you using?
    – Why are you using 5 sheets of copier paper?
    – What is the transfer belt usage percentage?
    – Are you using official OKI Data Toner?

    Regards
    Daniel – FOREVER Support Team

    in reply to: White part not transfer successfully #11626
    Forever_DJ
    Keymaster

    Good Afternoon Yamazaki,

    Please provide us with any images or a small video of you problem. Images and videos help us provide you with the exact solution for the issue which you are having.

    Best Regards
    Daniel – FOREVER Support Team

    in reply to: Printer Profile for 8.5 x11" paper? #10696
    Forever_DJ
    Keymaster

    Good Morning,

    You can change the paper size in Step 2 of the TransferRIP.
    At the bottom the window, between the “Delete” and “Next” buttons, you can find a drop-down menu for the paper sizes. Please choose your “Letter” paper size media by clicking this menu. Your Letter media size appears 5th in the list of available media sizes.

    NOTE: Before importing images into the TransferRIP, please choose your paper size and then import your image. The TransferRIP imports your images using the chosen paper settings.

    If you have any further issues, please let us know.

    Best Regards
    Daniel – FOREVER Support Team

    in reply to: Cannot force Oki C711WT printer on-line within RIP #10694
    Forever_DJ
    Keymaster

    Good Morning,

    Did you follow the steps in the “Click ONLINE” FAQ?

    in reply to: Sealer from "B" sheet not sticking to "A" sheet #8704
    Forever_DJ
    Keymaster

    @Gsewell
    This issue can only be one of 3 things:

      – either the toner is not hot enough
      – the image does not have enough toner
      – the heat press is temperature is faulty

    Because you are using a white toner printer, one of the issues is removed from this list.

    Solution:

      – Increase the temperature or time – one or the other but not both. If you choose time, increase by 30 seconds. If you choose temperature, increase by 10 degrees.
      – Check that you heat press is producing the correct temperature with a digital thermometer. After which you can change the temperature accordingly

    If you have any further issues, please do not hesitate to ask.

    in reply to: RIP Run Time Error #8577
    Forever_DJ
    Keymaster

    The solution to the “Runtime Error” message has been found. Please take a look at the TransferRIP FAQ section of this website for a full description:
    Scroll down to the open tab: http://www.whitetonertransfer.com/support/faqs/transferrip/#toggle-id-34

    regards

    in reply to: Laser light not transferring #8472
    Forever_DJ
    Keymaster

    Hi @garybenningfield,

    We have never experienced this kind of problem before. Which type of garment are you using?

    in reply to: trouble with transfer #8453
    Forever_DJ
    Keymaster

    @garybenningfield

    Interesting to hear that increasing the pressure on the cheaper all-in-one heat presses makes a difference.

    I will mark this chat as closed.

    Regards

    in reply to: trouble with transfer #8451
    Forever_DJ
    Keymaster

    @garybenningfield

    Have you already watched the Laser-Light (No-Cut) video?

    If so, please tell me more about your process and settings:

      Printer Settings – toner density?
      TransferRIP Settings
      Garment type
      Heat Press brand
      How did you save the image? (Please provide a link to the printable image)
Viewing 15 posts - 1 through 15 (of 38 total)