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Hello JD3Dartist,
Can you please send us an e-mail directly with a filled out technical support formular (https://www.forever-ots.com/wp-content/uploads/2018/08/FORM_Technical-Support-EN.pdf) and also some pictures of the issue, so we can have a look at it and give you further advise?
You can send it to support@forever-ots.com
Thank you!
Kind Regards
Good Morning Daabdesign,
Thank you for your message!
Can you please send me a direct mail, so I can have a look at the pictures please?
Also fill out the technical support formular, which you can find here:
https://www.forever-ots.com/wp-content/uploads/2018/08/FORM_Technical-Support-EN.pdf?_wpnonce=baeb8f74d8This would help to see, which settings you are using for printing and pressing.
Kind Regards
Steven LeißHello Fuji-Media,
Are you using in the TransferRIP “Label 1”, with 150% white spot. Press it, like in the printing instrucion with about 180°C with 2-3 bar for 15 seconds. Wait for about 5 seconds (rub in the meantime over the paper), try to peel it, but if you can see, that it’s not working, then wait for 5 seconds and rub again. Now it should work.
The raster settings are depending on your design and what you want to create.
If you need further help, you can send me directly an email HERE
You can also conact us on our support@forever-ots.com mail.Kind Regards
Guten Tag Textra2000,
könnten Sie bezüglich dieses Problems Fotos aufnehmen und zusätzlich das Technische-Support Formular ausfüllen und mir an meine E-Mail Adresse senden?:
Das Formular finden Sie hier:
Click to access FORM_Technical-Support-DE.pdf
Vielen Dank!
Mit freundlichen Grüßen
Steven LeißHello mmmartin,
Do you follow all the steps written by Mr Messina?
Try to press with a pressure, so you can just close the press with a bit of resistance. If this will not work, just write me an email (s.leiss@forever-ots.com) with a video, which contains your press process, so I can have a look.Kind Regards
Steven LeißHi Yamazaki,
Could you provide the following information:
– How long are you pressing for?
– Which heat press brand are you using?
– Why are you using 5 sheets of copier paper?
– What is the transfer belt usage percentage?
– Are you using official OKI Data Toner?Regards
Daniel – FOREVER Support TeamGood Afternoon Yamazaki,
Please provide us with any images or a small video of you problem. Images and videos help us provide you with the exact solution for the issue which you are having.
Best Regards
Daniel – FOREVER Support TeamGood Morning,
You can change the paper size in Step 2 of the TransferRIP.
At the bottom the window, between the “Delete” and “Next” buttons, you can find a drop-down menu for the paper sizes. Please choose your “Letter” paper size media by clicking this menu. Your Letter media size appears 5th in the list of available media sizes.NOTE: Before importing images into the TransferRIP, please choose your paper size and then import your image. The TransferRIP imports your images using the chosen paper settings.
If you have any further issues, please let us know.
Best Regards
Daniel – FOREVER Support TeamGood Morning,
Did you follow the steps in the “Click ONLINE” FAQ?
@Gsewell
This issue can only be one of 3 things:- – either the toner is not hot enough
- – the image does not have enough toner
- – the heat press is temperature is faulty
Because you are using a white toner printer, one of the issues is removed from this list.
Solution:
- – Increase the temperature or time – one or the other but not both. If you choose time, increase by 30 seconds. If you choose temperature, increase by 10 degrees.
- – Check that you heat press is producing the correct temperature with a digital thermometer. After which you can change the temperature accordingly
If you have any further issues, please do not hesitate to ask.
The solution to the “Runtime Error” message has been found. Please take a look at the TransferRIP FAQ section of this website for a full description:
Scroll down to the open tab: http://www.whitetonertransfer.com/support/faqs/transferrip/#toggle-id-34regards
We have never experienced this kind of problem before. Which type of garment are you using?
Interesting to hear that increasing the pressure on the cheaper all-in-one heat presses makes a difference.
I will mark this chat as closed.
Regards
Have you already watched the Laser-Light (No-Cut) video?
If so, please tell me more about your process and settings:
- Printer Settings – toner density?
TransferRIP Settings
Garment type
Heat Press brand
How did you save the image? (Please provide a link to the printable image)Great news. If you have any further questions regarding the TransferRIP, please take a look at the video section on this website.
Kind Regards
