14th February 2020 at 11:47 am #13229
Thanks for contacting us via mail, I just answered your mail.
Please note that we don’t have a 24/7 call-center-support, but instead have normal working hours from 9 am.-5pm. (German time) Therefore It’s possible, that your mails will not be answered right away, but can take up to 24 hours, until answered.
Please refrain, from writing numerous emails or adding numerous posts, debating over us not answering you.
We’ve received your mail at 8 pm. (German time) and the office was already closed, so please have a little bit more patience.