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After the 14 day trial, I purchased the full version. The dongle is not being recognized and the update code will not work. Anyone else having this problem????
I’ve tried multiple usb ports and even a separate computer. The dongle has the green light on as it should but the program still will not register that a dongle is in use and continues to load the demo version.
Update: My issue has been resolved by replacing the dongle. Thank you Forever for the excellent customer service!
Hello Hapicampr,
If your dongle-ID is not being displayed in the RIPs registration window it’s possible that…
1. your TransferRIP dongle is not plugged in to your PC plug in your dongle into one of the USB ports on your device and restart the TransferRIP
2. your TransferRIP dongle is not being “detected” by your computer check your system for the “detection” on the USB ports and activate administrator-rights on all TransferRIP program folders
3. “access” was denied by your system check your firewall or virus-scanner and “exclude” the TransferRIP from the security-checks.
4. that there was a incomplete software installation, due to one of the above 3 reasons, so after resolving them try re-installing the software “AS an Administartor” (right-click on the “setup.exe”)BR
FOREVER Tech Support
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