Hello JD3Dartist,
Can you please send us an e-mail directly with a filled out technical support formular (https://www.forever-ots.com/wp-content/uploads/2018/08/FORM_Technical-Support-EN.pdf) and also some pictures of the issue, so we can have a look at it and give you further advise?
You can send it to support@forever-ots.com
Thank you!
Kind Regards
