Hello Amelia,
To be able to help you and better grasp the situation, we need more Information about the issue.
That’s why we need you to fill out the following tech support form and send it to us together with some pictures /videos of the problem.
Click to access FORM_Technical-Support-EN.pdf
Just send it to support@forever-ots.com and we will take care of your case as soon as possible
BR
